Privacy Policy

Sherwood Windows Ltd.
Effective Date: November, 2025

Introduction

At Sherwood Windows Ltd. ("we", "us", or "our"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (sherwoodwindowsltd.com) or use our services.

This policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

By using our website or services, you consent to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

When you request a quote, schedule a consultation, or use our services, we may collect:

  • Contact Information: Name, phone number, email address, mailing address
  • Property Information: Home address, property age, existing window/door details, measurements, photos of installation areas
  • Project Details: Service requests, product preferences, installation requirements, accessibility needs
  • Financial Information: Payment details (processed securely through third-party payment processors), financing application information if applicable
  • Communication Records: Email correspondence, phone call notes, service requests, warranty claims
  • Marketing Preferences: Consent for promotional communications, communication preferences

Automatically Collected Information

When you visit our website, we automatically collect:

  • Technical Data: IP address, browser type and version, device type, operating system
  • Usage Data: Pages visited, time and date of visit, referring website, navigation patterns, clicks, time spent on pages
  • Location Data: General geographic location based on IP address

Photos and Visual Content

With your explicit permission, we may:

  • Take before and after photos of installation projects for quality assurance
  • Use project photos for marketing purposes (website, social media, promotional materials)
  • Document site conditions for warranty or insurance purposes

2. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

  • Providing quotes and estimates for window and door installations
  • Scheduling consultations and installation appointments
  • Ordering products from our suppliers (Lux Windows, Madero Doors, etc.)
  • Completing installations and service work
  • Following up on projects and ensuring customer satisfaction
  • Processing payments and managing accounts
  • Handling warranty claims and service requests

Business Operations

  • Maintaining project records and documentation
  • Quality assurance and training purposes
  • Complying with legal and regulatory requirements
  • Protecting our rights and property

Communication

  • Responding to your inquiries and requests
  • Sending appointment reminders and project updates
  • Providing customer support
  • Sending invoices and payment receipts

Marketing (With Your Consent)

  • Sending newsletters, promotions, and special offers via email
  • Displaying targeted advertisements on third-party platforms (Google, Facebook, Instagram)
  • Sharing testimonials or case studies (only with explicit permission)

Website Improvement

  • Analyzing website traffic and user behavior using Google Analytics
  • Identifying technical issues and improving user experience
  • Understanding which pages and content are most valuable to visitors

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only in the following circumstances:

Service Providers and Partners

  • Product Suppliers: We share necessary information (name, address, product specifications) with Lux Windows, Madero Doors, Trimlite, and other suppliers to fulfill your order
  • Payment Processors: Payment information is securely processed through third-party payment processors (we do not store full credit card numbers)
  • Subcontractors: When necessary for project completion, we may share project details with trusted subcontractors under confidentiality agreements
  • Related Services: With your consent, we may refer you to partners like Sherwood Custom Blinds and share relevant contact information

Analytics and Advertising Platforms

  • Google Analytics: Anonymized usage data to analyze website performance
  • Advertising Platforms: Anonymized data for retargeting campaigns on Google Ads, Facebook, and Instagram (you can opt out through platform settings)

Legal Obligations

We may disclose information when required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.

4. Marketing Communications and Consent (CASL Compliance)

Email Marketing

We will only send you promotional emails if you have provided express consent by:

  • Checking an opt-in box on our website forms
  • Verbally consenting during phone conversations (documented in our records)
  • Being an existing customer (implied consent for related products/services for up to 24 months after last transaction)

Your Rights

You can unsubscribe from marketing emails at any time by:

Note: Unsubscribing from marketing will not affect transactional emails (quotes, invoices, appointment confirmations, service updates).

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

  • Project Records: 7 years after project completion (industry standard for warranty, liability, and tax purposes)
  • Marketing Lists: Until you unsubscribe or request removal
  • Website Analytics: Anonymized data retained indefinitely for historical analysis
  • Payment Records: As required by accounting and tax regulations (typically 7 years)

After the retention period, we securely delete or anonymize your information.

6. Your Privacy Rights Under Canadian Law

Under PIPEDA, you have the right to:

Access Your Information

Request a copy of the personal information we hold about you.

Correct Your Information

Request correction of inaccurate or incomplete information.

Withdraw Consent

Withdraw consent for marketing communications or certain data uses (note: this may affect our ability to provide services).

Request Deletion

Request deletion of your personal information, subject to legal retention requirements (e.g., warranty records, tax documents).

File a Complaint

If you believe we have mishandled your personal information, you may file a complaint with:

Office of the Privacy Commissioner of Canada
Email: info@priv.gc.ca
Phone: 1-800-282-1376
Website: www.priv.gc.ca

To exercise any of these rights, please contact us using the information in Section 12.

7. Security Measures

We take the security of your personal information seriously and implement appropriate technical and organizational measures:

  • Secure Storage: Customer data is stored on secure servers with restricted access
  • Employee Training: Staff are trained on privacy obligations and handle customer information confidentially
  • Access Controls: Only authorized employees have access to personal information, limited to what's necessary for their role
  • Secure Transmission: Website forms use SSL/TLS encryption for data transmission
  • Payment Security: We do not store full credit card numbers; payments are processed through PCI-compliant third-party processors
  • Regular Updates: We regularly review and update our security practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but remain vigilant in protecting your data.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience:

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality (e.g., form submissions, security)
  • Analytics Cookies: Google Analytics to understand how visitors use our site
  • Marketing Cookies: Track conversions from advertising campaigns and enable retargeting

Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality. To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout

9. Third-Party Links

Our website may contain links to third-party websites (Lux Windows, Madero Doors, Trimlite, Sherwood Custom Blinds, etc.). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes by:

  • Posting the updated policy on our website with a new "Effective Date"
  • Sending an email notification if you are on our contact list (for material changes)

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Sherwood Windows Ltd.
Email: sherwoodwindowsltd@gmail.com
Phone: (587) 597-4499
Mailing Address: 241 c, Sherwood Park, AB T8C 1G8

Privacy Officer: Chad Pampu

We will respond to your inquiry within 30 days as required by PIPEDA.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.